At Apricom Info Solution Private Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The request is made within 7 days of receiving the order
- The item is unused, unwashed, and in original condition
- All original tags and packaging are intact
Items that do not meet these conditions will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or washed products
- Products without original tags or packaging
- Customized or special-order items
- Clearance or sale items (if mentioned)
3. Return Process
To initiate a return:
- Email us at info@asynfashion.com with:
- Order number
- Reason for return
- Clear images of the product (if damaged/defective)
- Our team will review your request within 2–3 business days.
- Once approved, we will provide return instructions.
4. Refund Policy
- Refunds will be processed after inspection of the returned product.
- Approved refunds will be credited to the original payment method.
- Refund processing may take 5–7 business days depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Exchange Policy
We allow exchanges only for damaged, defective, or wrong items (subject to stock availability).
6. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order.
Once the order is shipped, cancellation will not be possible.
7. Contact Us
For any return or refund-related queries, please contact:
Apricom Info Solution Private Limited
1st Floor, No. 26/27, Madavaram High Road,
Moolakadai, Chennai, Tamil Nadu – 600060
📞 +91 9587452365
📧 info@asynfashion.com